Disconnected after login

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max_v
Posts: 4
Joined: Mon Sep 21, 2015 6:15 am

Disconnected after login

Post by max_v » Mon Sep 21, 2015 7:08 am

I've a pc with Windows 2000sp4 as client, when I connect to server through internet it connect, but after a while it disconnect with error code 13. If I connect with another pc with XP from the same network it works, if I connect from a different pc with Windows 2000 from another network it also works; so I think it'a problem on that pc; I tried to upgrade client software from 4.10 to 4.19.9578, without success. Can anyone help me?

CLIENT LOG:
2015-09-19 15:40:59.129 Connection processing for VPN Connection Setting "xxx servername xxx" has started.
2015-09-19 15:40:59.129 VPN Connection Setting "xxx servername xxx": Connection operation starting (this is now 1 times).
2015-09-19 15:41:00.142 VPN Connection Setting "xxx servername xxx": Now connected. Session name: "SID-xxxxxxxx-9"
2015-09-19 15:41:00.503 VPN Connection Setting "xxx servername xxx": The connection has been either disconnected or it failed. Cause: Time-out occurred during VPN session communication. It is possible the connection from the client to the VPN Server has been disconnected. (code 13)

SERVER SECURITY LOG:
2015-09-19 15:42:29.188 The connection "CID-26-xxxxxxxxx" (IP address: xxx.xxx.xxx.xxx, Host name: xxx clientname xxx, Port number: 33611, Client name: "SoftEther VPN Client", Version: 4.19, Build: 9578) is attempting to connect to the Virtual Hub. The auth type provided is "Password authentication" and the user name is "xxxxxxx".
2015-09-19 15:42:29.188 Connection "CID-26-xxxxxxxxxx": Successfully authenticated as user "xxxxxxx".
2015-09-19 15:42:29.188 Connection "CID-26-xxxxxxxxxx": The new session "SID-xxxxxxxx-9" has been created. (IP address: xxx.xxx.xxx.xxx, Port number: 33611, Physical underlying protocol: "Standard TCP/IP (IPv4)")
2015-09-19 15:42:29.188 Session "SID-xxxxxxxxx-9": The parameter has been set. Max number of TCP connections: 1, Use of encryption: Yes, Use of compression: No, Use of Half duplex communication: No, Timeout: 20 seconds.
2015-09-19 15:42:29.188 Session "SID-xxxxxxxxx-9": VPN Client details: (Client product name: "SoftEther VPN Client", Client version: 419, Client build number: 9578, Server product name: "SoftEther VPN Server (32 bit)", Server version: 419, Server build number: 9578, Client OS name: "Windows 2000 Professional", Client OS version: "Build 2195, Uniprocessor Free, Service Pack 4", Client product ID: "--", Client host name: "xxxxxxxxxx", Client IP address: "xxx.xxx.xxx.xxx", Client port number: 2583, Server host name: "xxx.xxx.xxx.xxx", Server IP address: "xxx.xxx.xxx.xxx", Server port number: 5556, Proxy host name: "", Proxy IP address: "0.0.0.0", Proxy port number: 0, Virtual Hub name: "Sede", Client unique ID: "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx")
2015-09-19 15:42:49.766 Session "SID-xxxxxxxxxx-9": The session has been terminated. The statistical information is as follows: Total outgoing data size: 399 bytes, Total incoming data size: 49 bytes.

SERVER LOG:
2015-09-19 15:42:28.516 On the TCP Listener (Port 5556), a Client (IP address xxx.xxx.xxx.xxx, Host name "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx", Port number 33611) has connected.
2015-09-19 15:42:28.516 For the client (IP address: xxx.xxx.xxx.xxx, host name: "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx", port number: 33611), connection "CID-26-xxxxxxxx" has been created.
2015-09-19 15:42:28.719 SSL communication for connection "CID-26-xxxxxxxxx" has been started. The encryption algorithm name is "RC4-MD5".
2015-09-19 15:42:29.188 [HUB "xxxx"] The connection "CID-26-xxxxxxxxxx" (IP address: xxx.xxx.xxx.xxx, Host name: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx, Port number: 33611, Client name: "SoftEther VPN Client", Version: 4.19, Build: 9578) is attempting to connect to the Virtual Hub. The auth type provided is "Password authentication" and the user name is "xxxxxxxx".
2015-09-19 15:42:29.188 [HUB "xxxx"] Connection "CID-26-xxxxxxxxxxxx": Successfully authenticated as user "xxxxxxxx".
2015-09-19 15:42:29.188 [HUB "xxxx"] Connection "CID-26-xxxxxxxxxxxxx": The new session "SID-xxxxxxxxx-9" has been created. (IP address: xxx.xxx.xxx.xxx, Port number: 33611, Physical underlying protocol: "Standard TCP/IP (IPv4)")
2015-09-19 15:42:29.188 [HUB "xxxx"] Session "SID-xxxxxxxxx-9": The parameter has been set. Max number of TCP connections: 1, Use of encryption: Yes, Use of compression: No, Use of Half duplex communication: No, Timeout: 20 seconds.
2015-09-19 15:42:29.188 [HUB "xxxx"] Session "SID-xxxxxxxxxxx-9": VPN Client details: (Client product name: "SoftEther VPN Client", Client version: 419, Client build number: 9578, Server product name: "SoftEther VPN Server (32 bit)", Server version: 419, Server build number: 9578, Client OS name: "Windows 2000 Professional", Client OS version: "Build 2195, Uniprocessor Free, Service Pack 4", Client product ID: "--", Client host name: "xxxxxxxxxxxxxx", Client IP address: "xxxx.xxxx.xxxx.xxxx", Client port number: 2583, Server host name: "xxxx.xxxx.xxxx.xxxx", Server IP address: "xxxx.xxxx.xxxx.xxxx", Server port number: 5556, Proxy host name: "", Proxy IP address: "0.0.0.0", Proxy port number: 0, Virtual Hub name: "xxxx", Client unique ID: "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx")

thisjun
Posts: 2458
Joined: Mon Feb 24, 2014 11:03 am

Re: Disconnected after login

Post by thisjun » Thu Oct 01, 2015 7:09 am

Did you use any security software?

max_v
Posts: 4
Joined: Mon Sep 21, 2015 6:15 am

Re: Disconnected after login

Post by max_v » Thu Oct 01, 2015 8:00 am

No, these clients haven't any firewall or antivirus, but yesterday I've found a solution: client configuration, advanced solution, if I check "No adjustments to routing table" it works, I don't know exactly why, but it works.

efodela
Posts: 2
Joined: Mon Oct 05, 2015 2:03 am

Re: Disconnected after login

Post by efodela » Mon Oct 05, 2015 2:15 am

@max_v

Did your solution last? I am facing the same problem. Only works temporarily if i uninstall the adapter.

max_v
Posts: 4
Joined: Mon Sep 21, 2015 6:15 am

Re: Disconnected after login

Post by max_v » Fri Oct 09, 2015 12:09 pm

It's working also after reboot and more then a pc.

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