Connected but error code 13

Post your questions about SoftEther VPN software here. Please answer questions if you can afford.
Post Reply
squatman
Posts: 4
Joined: Mon Jun 17, 2024 7:22 am

Connected but error code 13

Post by squatman » Tue Jun 18, 2024 9:24 am

Hi there,

I have two laptops both on Windows 11, with the same version of SoftEther Client installed, on the same network, with the same config file.

One laptop connects fine and always has, the second one connects, is assigned an IP address but after about 5-10 seconds disconnects and gives an error code 13.

I've tried disabling my firewall, I've matched settings in network connections but still the problem persists.

Any help with this would be greatly appreciated, thank you.

solo
Posts: 1376
Joined: Sun Feb 14, 2021 10:31 am

Re: Connected but error code 13

Post by solo » Tue Jun 18, 2024 11:58 am

squatman wrote:
Tue Jun 18, 2024 9:24 am
I have two laptops both on Windows 11...
They may differ in update status, Microsoft admits latest Windows 11 update is breaking some VPNs.

squatman
Posts: 4
Joined: Mon Jun 17, 2024 7:22 am

Re: Connected but error code 13

Post by squatman » Tue Jun 18, 2024 12:37 pm

Thank you for your response.

I just followed a guide to uninstall that update, but it turns out I don't have it installed.

Any other suggestions would be really appreciated.

solo
Posts: 1376
Joined: Sun Feb 14, 2021 10:31 am

Re: Connected but error code 13

Post by solo » Tue Jun 18, 2024 2:31 pm

Please post the SE server's log at the time of "error code 13" on the client.

squatman
Posts: 4
Joined: Mon Jun 17, 2024 7:22 am

Re: Connected but error code 13

Post by squatman » Tue Jun 18, 2024 3:16 pm

Thank you for your response.

Interestingly, as I went to connect to the VPN to get a fresh log, this time I was hard wired and I didn't get the disconnect issue.

What setting could be different on my WiFi adapter to my Ethernet adapter?

solo
Posts: 1376
Joined: Sun Feb 14, 2021 10:31 am

Re: Connected but error code 13

Post by solo » Tue Jun 18, 2024 3:50 pm

It looks like poor wireless connection is causing VPN protocol timeouts.

squatman
Posts: 4
Joined: Mon Jun 17, 2024 7:22 am

Re: Connected but error code 13

Post by squatman » Tue Jun 18, 2024 4:15 pm

Definitely not the case, my other laptop runs on same WiFi no issues, and also the problematic laptop connects perfectly fine wirelessly on my OpenVPN VPN.

Post Reply