Getting Error 13... possibly after Windows Update

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dustyFan19
Posts: 4
Joined: Sun Apr 12, 2020 1:34 am

Getting Error 13... possibly after Windows Update

Post by dustyFan19 » Thu Mar 17, 2022 5:53 am

Been having a few machines not being able to connect to our SoftEther server the past couple of weeks. For the past 2-years or so, there have been no issues... only in the past weeks.

The error thrown is "Error 13" which is a connection timeout. I've only been able to find a description of error codes here, all in Japanese...

Since this problem has only come out in the past couple of weeks, I am wondering if it is problem with a recent Windows Update... it seems that one of the problematic machines is on Windows 10, 19044, whereas machines with no problems are on 19041.

Anybody else running SoftEther correctly on 19044? I am trying to boil down my troubleshooting...

SoftEther VPN 4.0 (Ver 4.34, Build 9744)
SoftEther VPN 4.0 (Ver 4.38, Build 9760)
Both versions give Error 13.

Problematic machine's Windows 10 version: 19044
Good connection machine's Windows 10 version: 19041 (using the older SoftEther 4.34, Build 9744)

Thanks for any help.

solo
Posts: 1228
Joined: Sun Feb 14, 2021 10:31 am

Re: Getting Error 13... possibly after Windows Update

Post by solo » Thu Mar 17, 2022 8:35 am

Error 13 has been discussed before.
Possible solution:
1- disable `Firewall` of `SE-Host` temporally and test/try the connection
2- try another network provider with better speed/bandwidth
3- update/downgrade the SoftEther related programs of client/server and try again

dustyFan19
Posts: 4
Joined: Sun Apr 12, 2020 1:34 am

Re: Getting Error 13... possibly after Windows Update

Post by dustyFan19 » Thu Mar 17, 2022 10:10 am

Thank you for the link to the Error 13 thread. I did do searches, but "Error 13" was marked as "too common" by the phpbb system, so the searches didn't go through.

Cheers again for the info.

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